"[leadership and management] is simply a matter of loving others. Bad management hurts people, and bad leadership hurts people; in fact, doing anything badly hurts people. Doing anything poorly that pertains to the practical arena is unloving because it brings harm to others. This applies to everyone, at all levels of the organization, and to all organizations, large and small. Everyone needs to gain a better understanding of leadership and management"
Matthew Perman, What's best next?